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Terms & Conditions

Workspace Health Ltd have the following Terms and Conditions relating to the use of our B2B Portal. This is a legal requirement between ourselves and those wanting to us the service. You must agree to abide by the following Terms and Conditions in order to use the service we are offering.

1. General

Registered in England & Wales at Companies House London.

  • Company Registration Number: 10431818 
  • VAT Registered Number: 254199975
  • ICO Registration Number: ZA305463

Registered Adress: Office 1B, The Workshop Business Centre, Main Street, Pinvin, Worcestershire, WR10 2ES United Kingdom. For less formal communication Contact Us Here.

Telephone Number: 01905 700 401

2. Important Information

Whilst we make every effort to hold the prices quoted, we reserve the right to increase prices between acceptance and delivery of an order. We will accept no variations on these Terms and Conditions unless it is personally signed off by a Workspace Health Director. All prices quoted are in pounds sterling (£) and are subject to Value Added Tax at the prevailing rate. Our website shall not be deemed as a Contract between Parties, we reserve the right to modifiy or reduce sellable items when it is deemed necessary to do so. We accept orders on the Terms and Conditions below, and to the exclusion of all other Guarantees, Conditions or Warranties (including any as to quality and fitness for a particular purpose), whether express or implied by statute or common law.

Payment is specified with each order and must be adhered to. Interest on late payment will be added at 8% above the prevailing bank rate. Workspace Health cannot be held responsible for acts beyond its control such as strikes, fire or war. All our transactions are only subject to English Law.

The title and property of goods supplied by Workspace Health does not pass until full payment has been received by us, and goods are held in trust by our customers until payment is received. In the case of an overdue payment or the customer becomes insolvent, commits an act of Bankruptcy or has a receiver or administrator appointed, Workspace Health Ltd may immediatley reclaim the goods, if neccessary by entering premises owned or occupied by the purchaser or the customer of the purchaser.

3. Deliveries

After receipt of delivery, the goods are assumed to be in the responsible care and possession of our customer. It is the customer responsibility to carefully check that all items have been delivered in the correct quantity and to the required specification. Any errors or damage to items must be notified to us, by telephone or email within 24-hours of receipt of your delivery, or by the end of the next working day. This enables us to raise any queries with our couriers and with our despatch departments. Please note, that any errors notified to us after this 24-hour period will not be considered.

4. Returns and Cancellation Rights (The Consumer Contracts Regulations 2013 & Consumer Rights Act 2015)

Under this legislation you have the right to cancel your order for any item bought on this website for a full refund. You have 14-days from the receipt of goods ordered to return items for a full refund, excluding carriage and installation. If any item that you have ordered does not fully meet your needs then we must be notified, by telephone or email, within 14-days of your receipt of delivery. Workspace Health warrants that all goods sold will be fit for purpose.

Please retain all original packaging until after you have decided to keep the goods. Items not returned complete, in their original packaging, are not refundable. We do not refund the original outward carriage charges or any installation, assembly and usage training charges you have requested. The cost of returning goods to us is to be at your own expense and we strongly recommend that you use an insured courier service (DPD, DHL, Yodel etc) for this and obtain a receipt of despatch as we will not be responsible for returned items which fail to arrive back with us or which are damaged in transit.

All items being returned are to be addressed: Good Returned, Workspace Health, The Workshop Business Centre, Pinvin, Worcestershire, WR10 2ES.

5. Guarantee 

All chairs are supplied with a 5-year guarantee against fault in manufacture, including structural parts when used in normal office conditions. If the chair is subject to 24-hour usage the chair will carry a 2-year guarantee. The guarantee is conditional in that it covers normal use and that misuse has not taken place. The final decision will rest with Workspace Health Ltd. This is conditional on the chair being returned to Workspace Health Ltd for assessment. However, all accessories and desks come with a 1-year guarantee. We reserve the right, at our discretion, to repair, replace or refun faulty items within their guarantee period.

6. Complaints Procedure

If in the event you are unhappy with your goods, please contact us immediatley on 01905 700 401. We will endeavour to resolve your issues. However, if we are unable to resolve a complaint to your satisfaction at that time then please submit a written complaint, explaining any dissatisfaction to:

Adress: Office 1B, The Workshop Business Centre, Main Street, Pinvin, Worcestershire, WR10 2ES United Kingdom.


You will receive a response within 14-days of your complaint.